Frequently Asked Questions

Find quick answers about our handcrafted cotton shirts, ethical block-printed clothing, and our current shipping destinations at Maria Rocoto.

Shipping

Where do you ship?
We currently offer complimentary tracked shipping to the USA and Australia.
We’re working on expanding to more countries soon.

How long will my order take to arrive?
Orders are processed within 1–2 business days.
Delivery typically takes 5–7 business days after dispatch.

How much does shipping cost?
Shipping is complimentary and fully tracked for all orders to the USA and Australia.

Orders

Can I change or cancel my order?
If you need to make a change, please email us at support@mariarocoto.com within 12 hours of placing your order.
Once an order is processed, we may not be able to modify it.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

Returns & Exchanges

Do you accept returns?
Due to the limited nature of our collections, we currently do not offer returns unless an item is damaged or incorrect.
Please refer to our Return Policy for full details.

What if I receive a damaged item?
Please contact us at support@mariarocoto.com within 48 hours of receiving your order, and include clear photos of the issue.
We’ll make it right.

Payment Methods

What payment options do you accept? 

We accept all major credit and debit cards — including Visa, Mastercard, Maestro and American Express.
You can also checkout securely with Shop Pay, Apple Pay, and Google Pay.

All transactions are encrypted and secure.

Products

Are all shirts handmade?
Yes. Every piece is hand block-printed by skilled artisans, using natural dyes and 100% cotton.

Will my shirt look exactly like the photos?
Slight variations in color and print are natural due to the handmade process — it’s what makes each piece uniquely yours.

🛎 Need further assistance?

Please reach out at support@mariarocoto.com — we're here to help.